A deal breaker. Not a deal maker:
Step 1: Review agreement that basically says if you are accepted for mentorship, we are going to charge you the full amount (unspecified in agreement) and you are responsible to pay it, no matter what.
Step 2: Apply for mentorship and put down a $500 refundable deposit.
At this point, if I am her potential mentee client, I have checked out already and would never pay a $500 deposit, whether it is refundable or not. The agreement comes at the wrong part of the process, and the wording overly harsh. There is no way that it would prompt the prospective client to sign on.
Agreements are in place in the industry not just for your protection, but for the protection of the relationship that they represent. How your agreements are presented, when they are presented, and what they say are of critical importance to your relationship with your clientele.
In this case, the lawyers recommend that we upgrade of the language of the agreement to make it more mutually protective – A "Win – Win" for all involved. The agreement was not to be presented until after the application was reviewed and the mentee was approved and validated his or her desire to fully participate by signing the agreement.
So now, the process is:
Step 1: $500 refundable deposit to get an interview. If approved during the interview, review the agreement together and solidify the relationship, being sure to point out the places that the agreement protects mentee, not just mentor. If not, refund $500.
Step 2: Sign agreement that is a true Win - Win agreement. Begin long-lasting relationship.
This process will enhance sales, ensure that the right people enrol in the program (those who will be most successful with the mentorship) and also create raving fans.
The language of your agreements and the way you present your agreements are critical pieces not only in the process of receiving pay, but also in building a lasting business.